Privacy Policy
In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Welcome to Group and their related bodies corporate owns and operates a number of pubs, bars and restaurants in Australia which provide a range of food and beverage services.
At Welcome to Group, we are committed to respecting your privacy. This Privacy Policy sets outs out how we collect, use, store and disclose your personal information. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.
We may update this Privacy Policy from time to time, and recommend you review it periodically so that you are updated on any changes.
What personal information do we collect?
We may collect the following types of personal information:
name;
email address;
telephone number and other contact details;
date of birth;
your photograph;
video and CCTV footage;
financial information such as any bank or credit card details; we don’t see your full credit card number nor do we transmit it unless we are processing a payment over the phone or in person;
any additional information about you that you provide to us, including through your use of our venues, our websites, our online presence or through other websites or accounts from which you permit us to collect information; or
any other personal information that may be required in order to facilitate your dealings with us.
How do we collect your personal information?
We may collect personal information either directly from you, or from third parties, including when you:
make a reservation at one of our venues, either over the phone or through an online booking form (which may be hosted by a third party);
register on our websites;
leave a business card at a venue;
redeem an offer at a venue;
attend a function at one of our venues and consent to your photograph being taken;
attend one of our venues where CCTV or security cameras are in use;
enter into a competition run by us or with one of our partner advertisers;
make an accommodation booking at one of our venues;
communicate with us through correspondence, telephone calls, or email, or when you share information with us from other social applications, online services, or websites;
or invest in our business or enquire as to a potential purchase of a business.
In addition, when you apply for a job or position with us, we may collect certain information from you (including your name, contact details, working history, and relevant records checks) from:
any recruitment consultant;
your previous employers; and
others who may be able to provide information to us to assist in our decision on whether to make you an offer of employment or engage you under a contract.
This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.
Why do we collect, use and disclose personal information?
Our handling of your personal information will vary depending upon how you engage with us. We may collect, hold, use and disclose your personal information for the following purposes:
to enable you to make a reservation or booking at a venue;
to provide you with our goods and services at a venue;
to respond to your enquiry or otherwise send you information which you request;
to allow you to register to use one of our websites;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners;
to send you personalised ads, and to better measure advertising performance;
to administer competitions or other promotional activities or events sponsored or managed by us or our business partners;
to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to ensure the safety of patrons and manage any incidents at our venues;
to comply with our legal obligations, resolve any disputes that we may have with any of our users or patrons, and enforce our agreements with third parties; and
to consider your employment application.
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests.
Our use of your information
Generally, information which you give to us is used to provide you with a product or service which you have requested from us. We will not use your information to market to you unless we have your implied or express consent. For example, if you enquired about our venues or entered a promotion in relation to our venues or products, we may infer your consent to receive marketing materials about those venues and services, or other venues and services which we think you may be interested in.
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy to:
our employees and related bodies corporate;
third party suppliers and service providers (including booking websites in connection with providing our services to you);
professional advisers, dealers and agents;
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Do we disclose your personal information overseas?
We may disclose your personal information to third party suppliers and service providers that have electronic storage located overseas. This information is held on servers hosted in Canada and backed up to AWS servers located in the United States.
How do we hold your personal information?
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use several physical, administrative, personnel and technical measures to protect your personal information. For example:
Access to your personal information is restricted to our existing agents, business partners and service providers with authorised credentials
Copies of correspondence sent from websites, that may contain personal information, are stored as archives for record-keeping and back-up purposes only and accessible only by authorised existing agents, business partners and service providers
However, we cannot guarantee the security of your personal information.
Links
Our websites may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
How can you request to delete your personal information and related data?
You can request for your personal information and data to be deleted, by emailing the contact detailed below.
How do you make a complaint?
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us by emailing our Privacy Officer as detailed below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Contact our Team